Frequently Asked Questions (FAQ)

These are the questions we are asked most of all.

Please browse through them to see if the answer to your query is here. If not, feel free to contact us.

What’s your return policy?

Our returns policy is available to view here.

Do you ship overseas and to P.O. boxes?

At the moment we are restricted to posting to UK mainland addresses, however we are constantly looking to improve the service we provide and, subject to demand, may consider posting outside the UK mainland in the future.

Do you have customer service?

Of course! Our friendly and knowledgeable customer focused personnel are available to answer your questions during normal hours, 7 days per week excluding Christmas Day. Opening hours may be shorter on Public Bank Holidays.

To contact us, please use the email contact form here.

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Shop online for gifts, accessories and other non-glass items. We currently post to UK mainland addresses only.